Our Commitment
Trading Standards WebsiteBased in Manchester since 1989, our passion for providing warranties on homes for all purchasers that are built to the highest standards and creating environments that make lifelong memories is the reason we operate every day.
All our surveyors are RICS Qualified, and all our staff work hard to provide additional support to all our Code Subscribers and new homeowners from the start of the project and throughout our policy period.
Our ABC+ Homeowners Guide contains helpful information to ensure all our homeowners have a positive ‘settling-in’ process. This has been produced with additional comments from our Qualified Surveyors based upon their collective years of inspecting homes and input from our claims team, who have first-hand experience of the types of reported concerns.
Any property displaying our ABC+ Warranty Consumer Code badge logo should be evidence that the property is ‘fit for purpose’ and that support is on hand as and if required. All our new homeowners are treated in a fair and transparent way and offered everything they should need when purchasing a new or newly converted property.
What Is Our Code?
Our code is designed to build trust in the industry and provide a seamless and positive experience in purchasing of a new or newly converted property.
Our Code Subscribers are responsbile for ensuring you are offered the correct advce and information up to and upon completion of your purchase.
Our Responsibilities
Our code sets out certain requirements that ABC+ must follow to protect the homeowner:
We ensure that we have established policies and procedures to operate in an organised manner. This enables us to meet the standards of our code
We take steps to ensure that the Code Subscribers (developers) are genuine and operate with integrity
They must demonstrate financial stability to ABC before your warranty is issued
The Developers Responsibilities
Our code sets out certain requirements that the Code Subscriber (developer) must follow to protect the homeowners:
• To treat all purchaser fairly and with respect
• To provide all correct documentations and specifications in relation to the property to the purchaser in a clear and impartial way
• To provide up to date contact details to all their purchasers
• To deal with all concerns in a timely manner
Our Responsibilities
Our code sets out certain requirements that ABC+ must follow to protect the homeowner:
We ensure that we have established policies and procedures to operate in an organised manner. This enables us to meet the standards of our code
We take steps to ensure that the Code Subscribers (developers) are genuine and operate with integrity
They must demonstrate financial stability to ABC before your warranty is issued
The Developers Responsibilities
Our code sets out certain requirements that the Code Subscriber (developer) must follow to protect the homeowners:
• To treat all purchaser fairly and with respect
• To provide all correct documentations and specifications in relation to the property to the purchaser in a clear and impartial way
• To provide up to date contact details to all their purchasers
• To deal with all concerns in a timely manner
Who does the Code Apply to?
Upon taking out a structural warranty with us, all developers from 1st February 2018 are automatically subscribed to our code. This means they have to adhere to the standards outlined above.
Our Code Subscribers vary greatly, from major developers of large projects to self-builders and one-off developers.
The exceptions are listed below
Code Exceptions
The code will not apply to the following:
Snagging
As standard, our ABC+ 10 year Structural Warranty will come with a 2-year developer liability period. From two years post building control completion of the property, this means the developer will be responsible for the remediation of any structural issues.
In regards to snagging, the purchaser and the developer should agree before, during, or after the sale process of any snags and the proposed remediation to these. This agreement should also set out any exceptions and how long the buyer has to report any snags post-purchase.
Snagging will not be covered under the ABC+ consumer code however, we may be able to assist through our free and impartial dispute resolution service. More information on this is below.
What if things go wrong?
If you have any complaints or queries you should contact both ABC+ Warranty and your Developer as we may need to note your concern on our files so we can support you if and as required. Your Developer must acknowledge your complaint within 7 days and provide a response on how they will resolve the issue within 30 days.
If you are unsatisfied with the outcome that the developer has proposed then you must refer your reason for that dissatisfaction plus evidence to support the reason you have not accepted this final decision from the Developer to us so that we can support you through the next steps of application to Dispute Resolution service. It must be noted, however, that ABC+ Warranty cannot engage in disputes of any nature between developers and their purchasers.
CEDR (our dispute resolution provider) will take an unbiased and unprejudiced view from both parties. Their decision is legally binding on the developer but not you. If you are still unhappy, you can choose to pursue legal action
Limitation of dispute resolution
The code will not cover disputes that are:
• Snagging (as explained above)
• Between your purchaser and any third party
• Currently going through the insurance claims process
• Currently being processed through the legal system
• Currently in another dispute resolution provider
• For more than 25% of the property purchase price
• Any claim relating to a personal injury
A Case Study
Mrs X, was unhappy with the response provided by her developer in relation to the fact that she had not been left any information in relation to her policy certificate and policy insurance document therefore she was unaware of the claims process.
She called ABC+ Warranty to request this information, which was provided to her so that she was not left without this documentation.
We investigated what information was sent to the developer and confirmed both the policy document, details of the Developer Liability Period and the warranty certificate was provided with instructions that this pack was to be provided to the homeowner.
The developer denied receiving this email and denied that he was aware of his obligations regarding our Code and the developers’ liabilities.
We forwarded him our evidence to support that we had provided details of our code and that he had breached the code by not providing his homeowner with further support and policy information.
Additional training was provided to which he apologised to the homeowner, he would arrange a visit to address any concerns and had confirmed that training had been provided.
The homeowner was satisfied with this response and the complaint was closed.
Have any Questions?
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